Chrisz Glasz
June 19, Purmerend
NL-UK background
I create experiences that are intuitive for users - and valuable for the business. Information must be accessible - no matter the interface. So I make sure delivery can happen when, where and how it's needed. I'm all about turning complexity into clarity and building user-centered solutions. Having executed every step of product design hands-on gives me a unique view of the entire domain. I've got a bit of a sixth sense for spotting what's next - new tools, more efficient ways of working. I embrace change and love the challenge of bringing people along.
PROFILE
What people I've worked with say about me...
- A great sparring partner, with a positive, can-do mindset, keeps the energy high and focus right.
- Innovative, not easily discouraged, always searching for opportunities, learning and find inspiration anywhere.
- Organizational aware and sensitive, always aiming for successful and sustainable outcomes across silos.
- Result driven and solution focused, makes combining strategic overview with a pragmatic attitude.
- Strategic data driven approach with a clear focus on customer centricity, sustainability and business value.
- Able to translate strategy into a roadmap and deliver relevant solutions and innovative ideas.
"Mentoring people in my spare time. Being a witness and see interns and trainees discover their strengths puts a smile on my face :)"
CORE COMPETENCIES
- Systems thinking
- Collaboration
- Commercial awareness
- Curious
- Customer focus
- Organizational sensitivity
- Problem solving
- Transformational
CONTACT
iWORK EXPERIENCE
PM Customer Advocacy
SONEPAR January 2024 – CurrentTasks & responsibilities:
Ownership: Customer Listening Platform & SPARK Improvement Board & Customer feedback collection & Survey Strategy. Opportunity Advisor to Experience Tribe & PM's, Strategic partner & Stakeholder management CSAT, CES, NPS performance - Facilitation System Demo, fortnightly & Product Increment Planning every 10 weeks
Accomplishments:
Design & Implementation Strategy Global Uniform Customer feedback collection, Co-creation implementation NLU and LLM for Customer Feedback analysis.
PM Customer Journey Lead
April 2021 – January 2024E2E Customer journey management, Responsible for SONEPAR's e-commerce platform, conform business strategy & design principles
Tasks & responsibilities:
Strategic planning with PM's and PO's, Strategic partner & Stakeholder management, Business & customer value creation & realisation, Business Process design & optimisation, Team manager, Workshop/Design sprint facilitation
Accomplishments:
Service Blueprint Practice, Set up & roll out (Customer) Journey Management Platform, Strategy Design for After Sales Jobs, Recruits, Claims & Packaging
Lead UX/CX
TECHNISCHE UNIE Sept 2014 – March 2021E2E Customer journey management, CX/UX based on the business strategy, co-creation with Development and (potential) customers following thorough research
Tasks & responsibilities:
Strategic concept & design, Relevant & timely content creation, Headless development transformation, Design System set up & maintenance, Process design above and below the visibility line, Strategic partner & Stakeholder management, E-commerce learning partner, Business & customer value creation & realisation, Workshop/Design sprints facilitation
Head of Design
IMAGETOOLS BV Nov 2012 – May 2014Tasks & responsibilities:
UX UI design, IT planning & execution, Strategy concept & design, Operations, Brand account manager, Continuous improvements
Art Director
ARMADIA 21 June 2011 – Nov 2012Tasks & responsibilities:
Strategy concept & design, Operations, Continuous improvements, Digital & traditional marketing activities
Trendsform
Sept 2010 – June 1999Freelance Multiple roles: Trainer/Coach, Art Direction, Interaction Design
Tasks & responsibilities:
Strategy concept & design, Studio Lead, Operations, Continuous improvements, Marketing, Training & coaching, Graphic design on & offline, UX, UI, print
SPEAKING & TEACHING OPPORTUNITIES
- May 22 & 23, 2025 - FLUPA UX DAYS - https://www.uxdays.eu/
- March 28, 2025 - ConvoClub - Hilversum @AI/Art
- February 4, 2025 - Content Design class @GOBELINS Paris, l'école de l'image
RELEVANT EDUCATION
2024 - 2025
GenAI for conversations & Content Design
- Convocat - Maven academy
2024 - 2025
AI for Designers, Workflow integration
- Patricia Reiners
2024 - 2024
Prosci® Change Practitioner CERTIFICATION
- Prosci
2021 & 2024
OOUX STRATEGY CERTIFICATION & RECERTIFICATION
- Rewired UX Studio
2023 - 2023
Designing Strategy & Activating strategy & Innovation with data CERTIFICATION
- IDEO U
2023 - 2023
Contentshape & Contentsquare Expert CERTIFICATION
- Contentsquare
2022 & 2023
SAFe® 5 Agilist & SAFe® 5 Product Manager CERTIFICATION
- Scaled Agile, Inc.
2019 - 2020
CERTIFICATION UX WRITING
- UX Writing Hub
2019 - 2019
WORKSHOP DESIGN & FACILITATION CERTIFICATION
- Mischief Makers
2019 - 2019
INZICHT IN INVLOED
- Bureau Zuidema
2016 & 2017
UX & UX MASTER CERTIFICATION
- Nielsen Norman Group
2014 & 2015
PRINCE 2 FOUNDATION & AGILE SCRUM MASTER (ITPM)
- Axelos & CAI Opleidingen
1986 - 1990
GRAPHIC DESIGN
- University of Applied Sciences
TOOLS: FIGMA - THEYDO - ADOBE CREATIVE SUITE - AEM - FRONTIFY - JIRA - CONFLUENCE - MIRO - MURAL - ZEROHEIGHT - VOICEFLOW - AXURE MINDSTUDIO - INVISION - OFFICE 365 - GOOGLE DRIVE TOOLS
